Effective Date: April 25th, 2024

Welcome to projectshieldusa.org. We value your business and offer a 30-day refund and returns policy to ensure your satisfaction. Below you will find detailed information regarding our policies.

1. Refund and Returns Period

Our refund and returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable Items:

– Perishable goods such as food, flowers, newspapers, or magazines

– Intimate or sanitary goods, hazardous materials, or flammable liquids or gases

– Gift cards

– Downloadable software products

– Some health and personal care items

3. Requirements for Returns

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

4. Partial Refunds

Partial refunds may be granted in the following situations:

– Books with obvious signs of use

– CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened

– Any item not in its original condition, is damaged or has parts missing for reasons not due to our error

– Any item that is returned more than 30 days after delivery

5. Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.

6. Late or Missing Refunds

If you haven’t received a refund yet, check your bank account, contact your credit card company, and then your bank. There is often some processing time before a refund is posted. If you’ve done all this and you still have not received your refund, please contact us at {email address}.

7. Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at sandydorton82456@gmail.com.

9. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If not, the refund will be sent to the gift giver.

10. Shipping Returns

To return your product, mail it to: Project Shield USA. You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable. Consider using a trackable shipping service or purchasing shipping insurance for high-value items.

11. Contact Us

For questions related to refunds and returns, please contact us at sandydorton82456@gmail.com.